IT Technician - Leveldesk

Aug 2024 - Present (Full Time)

Technician at a small MSP managing IT infrastructure for 20+ SMB clients, from single-user offices to 100+ employee organizations.

• Built and maintained a library of PowerShell/Bash scripts to automate user management, configuration, and software deployment, turning manual, error-prone runbooks into repeatable tooling
• Administered Active Directory, Microsoft 365, and cloud services (Azure/AWS) across multiple client tenants
• Root-caused recurring hardware, software, and network issues and shipped permanent fixes instead of workarounds, cutting repeat tickets